Workers' Compensation & Personal Injury Lawyers in Vermont
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Resources for Medical Claims

Help from Our Vermont Workers’ Compensation Attorneys

Use these guidelines and links to help ensure that your patients get the treatment they need and to smooth the billing process for your practice. Our team of Vermont workers' compensation attorneys are prepared to help you through any legal challenges you may be facing.

Pre-Authorization in Workers’ Compensation Claims

How do you get pre-authorization for treatment of a compensable work-related injury?

Pre-authorization provides reassurance for providers who may be concerned about payment but many providers don’t know that pre-authorization is not required. In the Vermont workers’ compensation system, if your patient has an approved claim, you don’t have to request pre-authorization to be assured of payment for necessary medical tests and procedures. This is important to know if time is an issue in your patient’s treatment. If you do request pre-authorization, following the correct procedure will help ensure that you get paid in a timely manner and that patients get the treatment they need without undue delay. Vermont has specific steps and timelines that direct how insurance companies must deal with pre-authorization requests.

Work Injury Drug Tests

Are insurance companies asking you to test your workers’ compensation patients for drugs?

In most cases, you have no obligation to run work injury drug tests for the insurance company! You can almost always say no to this invasion of your patient’s privacy. The insurance adjuster may be looking for reasons to deny the claim or ways to make your patient look bad. Almost never are they asking in order to prove that the worker was intoxicated at the time of injury. Refusing to do drug tests for the insurance company is usually acceptable, unless you are prescribing opiates. Then, the patient’s treatment plan will likely include a requirement for regular drug testing. See the section below on prescribing opioids to be sure you are complying.

Prescribing Opioids for Chronic Pain

Is the insurance company pressuring you to get your workers’ compensation patients off narcotics?

Don’t let the insurance company second guess your medical opinion. Nothing in Vermont’s Opioid Prescribing Rule prevents you from prescribing opioids to help an injured worker manage chronic pain. The Rule does require prescribers to follow certain procedures in order to reduce opportunities for abuse, diversion, and addiction. Not following the Rule can have serious repercussions for patients in pain. Their opioid prescription can be tapered or even discontinued and the provider’s ability to prescribe opioids can be restricted. If the patient needs these drugs to manage chronic pain resulting from a work injury, this can limit their ability to return to work and dramatically affect their quality of life.

At a minimum, if you prescribe opioids for chronic pain, you must register with the Vermont Prescription Monitoring System, and follow the State’s requirements for:

  • Screening, evaluation, and risk assessment
  • Informed patient consent and a treatment contract that is renewed annually
  • A pain management plan
  • Ongoing assessments of opioid effectiveness
  • Evaluation of stable patients at least every 90 days

Nurse Case Managers

What is their role in a workers’ compensation claim?

It’s important for medical providers to know that the patient can choose whether to allow a nurse case manager (NCM) to attend medical appointments or to speak with their provider. NCMs have a limited role in a workers’ compensation claim and denying the NCM access does not mean that the insurance company can deny payment. Some NCMs are very helpful. They use their medical knowledge to get referrals, arrange medical appointments and transportation, and get pre-authorization for necessary tests and treatments. A good NCM makes the patient’s recovery from a work injury easier. But NCMs are an agent of the insurance company and, in our experience, they are sometimes biased. A biased NCM forces contact with the patient, intrudes on the doctor-patient relationship, and tries to hurry the patient back to work. A biased NCM applies pressure rather than showing support. It’s helpful to remember that NCMs cannot direct, select, or cancel a patient’s medical care. All medical decisions remain up to the patient, in consultation with their providers.

Resources include:

    Medical Causation in Workers’ Compensation Claims

    What’s my role as a medical provider?

    If you are asked to provide an opinion on whether a patient’s injury is causally related to their work, keep in mind that 100% certainty is not required. In workers’ compensation cases, you need only state that an injury is more likely than not related to work. The level of proof required is a preponderance of evidence, or 51%, not 100%. Insurance companies don’t always explain this because they can deny the claim if an injured worker can’t produce medical evidence that links the injury to their work. If your treatment notes make the connection between the patient’s work and their injury early on, you are less likely to be called on later for testimony.

    Resources include:

    Call us at (802) 375-7603 if you have questions or encounter problems. Our team of Vermont workers’ compensation attorneys are dedicated to providing assistance whenever we can.

    The Voices That Matter

    • Within two hours I received a call from Attorney Fox and he informed me that the medical approval had been reinstated for the surgery.

      “ I cannot imagine any law firm doing a better and more complete job for a client than that which has been done for my family. ”

      Leland C.

    • Tasha Turner and Kim Daniels were great at explaining things to me and keeping me informed about my case.

      “Tasha Turner and Kim Daniels were great at explaining things to me and keeping me informed about my case. Any questions I had were always answered promptly.”


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    • It helped me get through, knowing that you and Chris were advocating for me at every step.

      “Heidi, I want to let you know how much I appreciated all your help. The past few years have been the most difficult time of my life. It helped me get through, knowing that you and Chris were advocating for me at every step. I will gladly recommend your services to any of my family or friends that may ever need it. Thank you and the entire BFS staff for all your help!”

      Tracy, East Corinth, VT